Returns & Exchanges
At Kraus Jeans, we want you to love your fit, which is why we offer a hassle-free 15-day return and exchange policy for all unworn garments with original tags attached. Whether it is a size adjustment or a style change, our goal is to ensure you feel confident in your denim.
Initiate Request
Visit our Returns Portal and enter your order number and email address to select the specific jeans you wish to return or exchange.
Pack the Items
Place the items in their original packaging, ensuring all Kraus Jeans brand tags and labels are intact to qualify for a full refund.
Schedule Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 24-48 hours to collect the package at no additional cost.
Quality Check & Refund
After our warehouse team verifies the condition of the returned denim, your refund or exchange item will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing